This policy covers refunds for Transport for Claims Pro subscription payments made to cortexlabs__. It does not cover Delay Repay compensation from train operators, which is handled directly by each operator through their own refund portal.

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with Transport for Claims Pro, you can request a full refund within 30 days of your order date. This applies to your initial purchase and to each subsequent renewal charge.

How to request a refund

To request a refund:

1. Contact cortexlabs__ via the in-app support channel with the email address used at checkout and the approximate order date, or
2. Open “Manage Subscription” from inside the app to review your billing history and reach the payment processor's help centre.

Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.

Cancellations

You can cancel your subscription at any time from the “Manage Subscription” link inside the app. Cancelling stops future renewals; you keep Pro access until the end of the current billing period.

Chargebacks and disputes

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Raising a chargeback with your bank before contacting us may delay resolution.