LNER Delay Repay: claim compensation for 30+ minute delays
London North Eastern Railway (LNER) runs high-speed services from London King's Cross to Edinburgh, Leeds, Newcastle, York, Aberdeen and Inverness. LNER operates a Delay Repay 30 scheme, so if your LNER journey arrives 30 minutes or more late you are entitled to compensation. This guide covers the delay thresholds, the 28-day claim window, LNER's One-Click Delay Repay service, and exactly how to submit a claim.
LNER Delay Repay tiers
LNER uses the 30-minute Delay Repay threshold. Unlike operators on Delay Repay 15, LNER does not pay for delays of 15–29 minutes. The compensation you receive depends on how late you arrive at your destination:
| Delay | Compensation | Example (£80 single) |
|---|---|---|
| 30–59 minutes | 50% of single fare | £40.00 refund |
| 60–119 minutes | 100% of single fare | £80.00 refund |
| 120+ minutes | 100% of single or return fare | £80.00–£160.00 refund |
For return tickets, the relevant portion (outward or return) is used up to 119 minutes. Once the delay reaches 120 minutes, LNER pays 100% of the full return fare. If you bought two separate Advance singles for a round trip, each is treated as a single ticket.
LNER One-Click Delay Repay
LNER offers One-Click Delay Repay for passengers who book Advance tickets directly through the LNER website or LNER Mobile App. If you opt in via My Account, LNER can automatically verify your delay and pay your refund without you filling in a form.
- Hassle-free: no forms to complete after the initial opt-in.
- Quick verification: LNER checks your claim within 30 minutes.
- Fast payment: compensation is usually paid within 3 to 5 days.
- Track progress: monitor the claim through your LNER My Account.
One-Click Delay Repay eligibility requires an LNER Advance ticket, travel on an LNER train, and an opt-in in your LNER account settings.
How to claim LNER Delay Repay online
- Check the delay: confirm your LNER train arrived at your destination at least 30 minutes late.
- Collect details: keep your ticket, booking reference, origin and destination stations, and the scheduled and actual arrival times.
- Choose the fastest route: if you booked an Advance ticket direct with LNER and opted in, watch for One-Click Delay Repay in My Account. Otherwise, use the online portal.
- Open the portal: Go to the official LNER Delay Repay website and complete the claim form.
- Submit within 28 days: LNER accepts claims up to 28 days after the delayed journey. Submitting within 48 hours helps speed up the process.
- Pick a refund method: choose BACS bank transfer, PayPal, National Rail Travel Vouchers, an e-voucher, or donate your compensation to CALM, LNER's charity partner.
LNER season ticket Delay Repay
If you are an LNER season ticket holder, your refund is calculated by dividing the season ticket price by the estimated number of journeys:
| Season ticket | Divisor | Refund per qualifying journey |
|---|---|---|
| Weekly | 10 | Ticket price ÷ 10 |
| Monthly | 40 | Ticket price ÷ 40 |
| Annual | 464 | Ticket price ÷ 464 |
LNER may also pay additional compensation for sustained periods of poor peak punctuality, agreed with Passenger Focus and London TravelWatch. Peak means trains scheduled to arrive at London King's Cross between 07:00 and 09:59, or depart between 16:00 and 18:59, on weekdays excluding bank holidays.
Skip the paperwork with Transport for Claims
Transport for Claims detects LNER delays that qualify for Delay Repay, prefills the correct operator portal, and tracks your refund back to your bank account.
Check my LNER delaysFrequently asked questions
What is the LNER Delay Repay threshold?
LNER operates Delay Repay 30. You can claim once your LNER journey is delayed by 30 minutes or more. Payouts are 50% for 30–59 minutes, 100% of the single fare for 60–119 minutes, and 100% of the single or return fare for 120+ minutes.
How long do I have to claim LNER Delay Repay?
You have up to 28 days from the delayed journey to submit an LNER Delay Repay claim. LNER recommends submitting within 48 hours for the fastest processing.
What is LNER One-Click Delay Repay?
One-Click Delay Repay is LNER's automated refund service for Advance tickets booked directly through LNER. After opting in via My Account, your delay is verified within 30 minutes and compensation is paid within 3 to 5 days.
Can I claim LNER Delay Repay on an Advance ticket?
Yes. Advance single tickets are eligible. If your round trip is made of two separate Advance singles, each ticket is treated individually, so the maximum is 100% of the delayed single fare.
Can I claim if my LNER train was cancelled?
Yes. If your LNER service is cancelled and you are delayed by 30 minutes or more on the next available train, you can claim LNER Delay Repay.
What is the official LNER Delay Repay link?
The official LNER Delay Repay portal is at delayrepay.lner.co.uk.