Avanti West Coast Delay Repay: claim for 15+ minute delays
Avanti West Coast runs long-distance intercity services on the West Coast Main Line between London Euston, Birmingham, Manchester, Liverpool, Preston, Glasgow and Edinburgh. It operates a Delay Repay 15 scheme, so if your Avanti journey is 15 minutes or more late you are entitled to compensation. This guide explains the compensation tiers, the 28-day claim window, and exactly how to submit a claim.
Avanti West Coast Delay Repay tiers
| Delay | Compensation | Example (£80 single) |
|---|---|---|
| 15–29 minutes | 25% of single fare | £20.00 refund |
| 30–59 minutes | 50% of single fare | £40.00 refund |
| 60–119 minutes | 100% of single fare | £80.00 refund |
| 120+ minutes | 100% of return fare | Up to full return value |
Long-distance West Coast Main Line services often exceed the 60-minute tier when there is disruption around Euston, Crewe or Preston, which unlocks the full single-fare refund. Season tickets are refunded on a pro-rata basis using the daily value of the pass.
Which tickets are eligible?
Delay Repay 15 applies to virtually every Avanti West Coast ticket type, including:
- Advance singles and returns (Standard and First Class)
- Off-Peak and Super Off-Peak fares
- Anytime singles and returns
- Weekly, monthly and annual season tickets (pro-rata)
- Flexi Season tickets, calculated per day of travel
- Split-ticketed itineraries where the Avanti leg was delayed
Free travel passes (e.g. staff passes) and complimentary upgrades are not eligible for Delay Repay.
Step-by-step: claim Avanti Delay Repay
- Confirm your Avanti West Coast service arrived 15 minutes or more after the scheduled time.
- Open the official portal: avantiwestcoast.co.uk/travel-information/delay-repay.
- Sign in with an Avanti account, or continue as a guest.
- Enter the affected date, scheduled departure, actual arrival, and origin and destination stations.
- Upload proof of travel if requested — a photo of your paper ticket, e-ticket PDF, or booking confirmation email.
- Choose your refund method: bank transfer, original payment card, PayPal, or rail travel vouchers.
- Submit within 28 days. Avanti typically processes claims within 20 working days.
What counts as an Avanti delay?
Avanti West Coast operates Delay Repay regardless of the cause of the delay. That covers track and signalling faults, train faults, severe weather, staff shortages, industrial action, and knock-on delays from other operators using the West Coast Main Line. The single test is whether the service arrived 15 minutes or more after its scheduled time.
If your booked Avanti train is cancelled and you take a later Avanti service — or an accepted replacement on another operator — the delay is measured against the arrival time of your original booked service. Keep your original ticket and any alternative booking references, and note that walk-up tickets remain valid on the next available service.
Let Transport for Claims track your Avanti delays
Transport for Claims monitors live service data across the West Coast Main Line and can flag Avanti West Coast delays that match your route history. When a delay hits the 15-minute threshold, you get a reminder to claim before the 28-day window closes — so no refund is missed.
Check my Avanti delaysFrequently asked questions
What is the Avanti Delay Repay threshold?
Avanti West Coast uses Delay Repay 15. Compensation is 25% of the single fare for 15–29 minutes, 50% for 30–59 minutes, and 100% for 60 minutes or more.
How long do I have to claim?
You must submit the claim within 28 days of the delayed journey. Claims submitted after 28 days are normally rejected.
Are Advance tickets eligible?
Yes. Delay Repay 15 covers Advance, Off-Peak, Anytime, First Class and season tickets on Avanti West Coast.
Can I claim for a cancelled Avanti train?
Yes. If your train is cancelled or you are delayed by 15+ minutes on a replacement journey, you can claim Delay Repay.
What is the official Avanti Delay Repay link?
https://www.avantiwestcoast.co.uk/travel-information/delay-repay